If your vehicle wasn't seized under the Road Traffic Act 1988, and the registered keeper wasn’t driving it, they’ll get a contact phone number in the notice letter.
Before you go to the pound
The pounds are open as normal however additional measures have been taken in response to Coronavirus (Covid-19). Please follow the below directions and any given by MPS personnel when you attend the pound.
Face coverings must be worn at all times when entering the front counter or caged area.
Please do not enter the front counter or caged areas until instructed to do so by a member of staff.
Queue outside the pound and adhere to social distancing while waiting to enter.
When instructed to enter the front counter by a member of staff, please use the hand sanitiser provided when you enter and exit the building.
Only the owner will be granted access to the front counter and caged areas. Family members and friends are kindly requested to remain outside.
Respect social distancing and stay two meters apart from others who are being served in the front counter area.
We are only accepting card payments to reduce the amount of physical contact.
Phone number for both pounds: 020 7161 0944 (recorded message only).
No public parking or toilets are available on site at either pound.
11.30am to 7.30pm, seven days a week, including public holidays
The gates close to the public at 7.30pm sharp. If you arrive at the pound before closing time, you'll be served.
Our busiest times are midweek from 11.30am to 1pm and after 5pm.
How we handle your documents and personal data
In order to reclaim a seized or impounded vehicle, the owner or registered keeper must present the required documents at the relevant police pound.
The Met has a duty of care to establish the identity and ownership of any person reclaiming a vehicle or property from the vehicle, and to prevent any offences that may be highlighted.
Electronic copies of the documents produced to release the vehicle or property, and any reason for refusing to restore the vehicle, will be retained on the police pound’s computer administration system called Easy Link Vehicle Information System (ELVIS).
We need to keep copies of the documents produced as there may be a requirement to refer to the documents in the event of any subsequent complaints, claims for a refund, or in the event the Met is challenged about the decision to restore the vehicle or property.
Further information about how the Met gathers, uses, discloses and manages your personal data can be found on the privacy notice.