The charges vary according to the type, size, position and condition of the vehicle. Storage charges start at midday on the day after the vehicle was removed.
The purpose of the charges is to cover our costs when we remove the vehicle to a place of safety.
In most cases the vehicle insurer will pay the charge, depending on the level of cover and the specific circumstances. We can't give you any advice on this.
How to collect your vehicle
We'll send a notice letter to the registered keeper and/or owner of the vehicle, giving instructions on how to arrange collection. For further information, go to our impounded vehicles page.
We strongly recommend that you call the recovery operator (the phone number's on the notice letter) and make an appointment to collect the vehicle. This may prevent a wasted journey and reduce your waiting time.
If you've made an insurance claim for a stolen vehicle, you must speak to your insurer before arranging collection. The insurance company may have a claim to the vehicle and want to pay the charges and collect it themselves.
If you've already sent your V5C (registration document) to the insurance company, we'll need written confirmation from the insurer that you're authorised to collect the vehicle.
You may collect the vehicle immediately, but we can't release it until pound staff have checked the VIN (Vehicle Identification Number). They can't do it if the vehicle is locked.
If the vehicle is locked and you don't have a key, or if your key won't open it, we'll arrange for a locksmith to gain entry. We won’t release the vehicle to you until we've done this. It may take several days.