Online survey trial

Following a successful proof of concept last year the Met are trialling a survey tool enabling Londoners to provide anonymous, real-time feedback on their perception of policing, trust and safety in London.

Londoners will be invited to take part in the survey through digital adverts appearing across social media, online news platforms and within popular mobile apps.

The short survey is intended to measure how safe residents feel and how much they trust local policing - and identify the main concerns residents want police to address.

About the survey

The survey is being run by ZenCity. 

Survey responses are anonymous.

No personal identifying information is collected when a respondent takes a survey. Respondents will be asked to provide their postcode and broad demographic data to help inform the research.

Where respondents provide detailed responses (such as text comments), some of these may be used in reports, but it will not be possible to identify individuals in these reports.

The Met will only have access to the responses given to the questions asked and will not be able to identify individuals or households.

The results of these surveys will be shared within the Met to help ensure the views of our communities inform our decisions.

During the course of the trial, we will also seek to find opportunities to share what we are learning from the surveys and what we are doing in response with our communities.

We are also committed to publishing a summary of the trial's results at its conclusion.

The trial will run for 12 months from May 2023.

You can read more about how ZenCity handle research data on their website.

Surveys from the Mayor's Office

The Mayor's Office for Policing and Crime (MOPAC) also run a range of surveys on policing and crime in London: Public Attitude Survey, User Satisfaction Survey and the Online Victim Satisfaction Survey.

You can read more about these surveys on MOPAC's website.

Please note, reference to any specific company, products, processes, or services by trade name, trademark, manufacturer, or otherwise on the Website and/or Online Profiles does not necessarily constitute or imply its endorsement, recommendation or future contract commitment.

Complete the survey

This short survey should take approximately two minutes to complete.