101 calls answered and dropped from July 2024 to June 2025
Freedom of information request reference no: 01.FOI.25.046246
I note you seek access to the following information:
- How many 101 calls did the Metropolitan Police answer, each month, over the past year (July 2024 to June 2025).
- How many were answered within 30 seconds.
- How many calls were dropped.
- What was the average time taken to answer.
- and what was the longest time taken to answer.
(please break down by monthly figures).
Decision
I have today decided to disclose the located information to you in full. Please find below information pursuant to your request above.
In respect of Question Five (5), this information is not held as the maximum wait time is not measured.
Please find the information you have requested below.
| Month | Calls Presented to MPS pre IVR menu | Calls Presented to MetCC post IVR menu | Call Answered (presented post IVR minus Abandoned) | Answered within 30 sec | Answered within 180 second target | Calls Abandoned | Average Speed of Answer (seconds) |
|---|---|---|---|---|---|---|---|
| July 2024 | 191462 | 113255 | 94809 | 63848 | 79821 | 18446 | 114.3 |
| August 2024 | 181814 | 107853 | 89949 | 55761 | 74260 | 17904 | 121.9 |
| September 2024 | 175756 | 103888 | 84641 | 43921 | 63152 | 19247 | 150.2 |
| October 2024 | 180203 | 109483 | 86871 | 38438 | 59457 | 22612 | 172.4 |
| November 2024 | 174465 | 104008 | 88539 | 50269 | 70905 | 15469 | 108.8 |
| December 2024 | 157247 | 96529 | 79071 | 43626 | 60514 | 17458 | 136.5 |
| January 2025 | 160332 | 102067 | 89885 | 59447 | 77955 | 12182 | 79.3 |
| February 2025 | 151831 | 103873 | 79146 | 16297 | 27337 | 24727 | 154.4 |
| March 2025 | 158401 | 117241 | 95473 | 54811 | 73136 | 21768 | 106.8 |
| April 2025 | 155779 | 115749 | 91589 | 56313 | 73731 | 24160 | 124.8 |
| May 2025 | 168001 | 120734 | 102206 | 71847 | 89697 | 18528 | 84.1 |
| June 2025 | 176750 | 129804 | 101920 | 65435 | 83440 | 27884 | 140.3 |
Please note that IVR refers to Interactive Voice Response, an automated telephone system that allows members of the public to hear voice options where they then select the correct option.