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Freedom of information request reference no: 01.FOI.25.043060
I note you seek access to the following information:
Clarification -
I have been advised by our data analysts that they can provide you with the information requested in questions 1 and 3. However, we do not hold the information requested in questions 2 and 4 in a format that can easily be retrieved by automatic means. To search for and retrieve the information requested in questions 2 and 4 would require us to manually read thousands of complaint records to see if any related to the subject matter of your request as there is not a flag / marker on our databases to automatically this type of information. This task would vastly exceed the FOIA cost / research threshold.
You confirmed:
Thanks for updating me on this. I would still like the information for questions one and three if possible.
I have today decided to disclose the located information to you in full.
Please find below information pursuant to your request above.