How 101 call handlers are trained to respond

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Freedom of information request reference no: 01.FOI.25.042309

I note you seek access to the following information:

Could you please provide information on how 101 call handlers are trained to respond when a member of the public reports a mobile phone being stolen by a person on a pedal cycle, motorbike or e-bike?

In particular, I am interested to know (a) what questions the call handler is expected to ask and (b) what advice or instructions, if any, is the call handler expected to give to the victim? - but other information outside of these two specific areas would also be interesting.

Decision

I have today decided to disclose the located information to you in full.

Please find below information pursuant to your request above.

Questions to be considered for theft of a mobile phone.

Where did it happen.
When did it happen.
What happened.
Direction of travel the suspect left in.
Description of suspects.
Description of any vehicle used by the suspects.

Make and model of the phone.
Does the victim know the IMEI number.
Does the victim know their apple login details for consideration of tracking the phone.
Advise them that they will be contacted to provide details and permission to access Apple Id.

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How 101 call handlers are trained to respond

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