Complaints made through Right Line Services from Januray 2021 to April 2025
Freedom of information request reference no: 01.FOI.25.044163
I note you seek access to the following information:
- How many complaints were made through right line in 2021
- How many complaints were made through right line in 2022
- How many complaints were made through right line in 2023
- How many complaints were made through right line in 2024
- How many complaints were made through right line 2025 to present
- What percentage has this increased by each year IE for example if in 2022 it had increased by 50% what was the increase in 2023.
- What is the top 5 most common internal complaint being made through right line by officers? For example Domestic / sexual allegations.
- Since November 2024 has the use of right line increased or decreased and by what percentage.
Decision
I have today decided to disclose the located information to you in full. Please find below information pursuant to your request above.
Answer to Questions 1 to 6 can be found on the table below.
Q1 - How many complaints were made through right line in 2021.
Q2 - How many complaints were made through right line in 2022.
Q3 - How many complaints were made through right line in 2023.
Q4 - How many complaints were made through right line in 2024.
Q5 - How many complaints were made through right line 2025 to present.
Q6 - What percentage has this increased by each year IE for example if in 2022 it had increased by 50% what was the increase in 2023.
| Date Range | No. of Reports made to Right Line Service | % |
|---|---|---|
| 01 January 2021 – 31 December 2021 | 448 | - |
| 01 January 2022 – 31 December 2022 | 699 | +56 |
| 01 January 2023 – 31 December 2023 | 397 | -43 |
| 01 January 2024 – 31 December 2024 | 163 | -59 |
| 01 January 2025 – 10 April 2025 | 45 | -72 |
Q7 - What is the top 5 most common internal complaint being made through right line by officers. For example Domestic / sexual allegations.
The five most common reporting themes are Professionalism, Sexual Misconduct, Social Media, Drug Use & Supply and Theft & Fraud.
Q8 - Since November 2024 has the use of right line increased or decreased and by what percentage.
The trend of a decline in the use of the Right Line continues to be observed. Without a specific date range for comparison, it is not possible to provide an accurate figure.