My Met Service

Freedom of information request reference no: 01.FOI.24.035338

I note you seek access to the following information:

Please could you publish:

a) The survey questions used in My Met Service

b) Any analysis you have done of data gathered through My Met Service.”

Clarification - “For question B, please can you provide a timeframe of when you would like the analysis of data gathered through My Met Service.”

“Thank you for your response. I believe that My Met Service is new. However if I am wrong I would like the data for the last year for which you hold data”

Decision

I have today decided to disclose the located information to you in full.

Please find below information pursuant to your request above.

I have disclosed the survey questions used in ‘My Met Service’, this information has been disclosed in response to part a of your request for information.

In response to part b of your request, I can confirm that the MPS does not currently hold analysis of My Met Service. The information requested cannot accordingly be provided to you as it is not held by the MPS.

“Reference numbers and dates

* 1. Were you provided with a unique reference number for this incident?

Yes, No

* 2. What was the date of the incident?

Please click inside the date box below...
DD/MM/YYYY

Let us know about your experience

* 3. I am satisfied with the assistance provided during our interaction.

1 – Completely Disagree 2 – Somewhat Disagree 3 – Neither Agree nor Disagree 4 – Somewhat Agree 5 – Completely Agree

* 4. I am satisfied with the way I was treated.

1 – Completely Disagree 2 – Somewhat Disagree 3 – Neither Agree nor Disagree 4 – Somewhat Agree 5 – Completely Agree

* 5. The individual(s) I engaged with showed a clear understanding of my situation or query.

1 – Completely Disagree 2 – Somewhat Disagree 3 – Neither Agree nor Disagree 4 – Somewhat Agree 5 – Completely Agree

* 6. My concerns were taken seriously.

1 – Completely Disagree 2 – Somewhat Disagree 3 – Neither Agree nor Disagree 4 – Somewhat Agree 5 – Completely Agree

* 7. I understand the next steps the Metropolitan Police plan to take.

1 – Completely Disagree 2 – Somewhat Disagree 3 – Neither Agree nor Disagree 4 – Somewhat Agree 5 – Completely Agree

* 8. I am satisfied with the crime prevention advice I received.

1 – Completely Disagree 2 – Somewhat Disagree 3 – Neither Agree nor Disagree 4 – Somewhat Agree 5 – Completely Agree

To what extent do you agree or disagree with the following statements...

* 9. The Metropolitan Police Service do a good job in your local area.

1 – Completely Disagree 2 – Somewhat Disagree 3 – Neither Agree nor Disagree 4 – Somewhat Agree 5 – Completely Agree

Question Title

* 10. The Metropolitan Police Service is an organisation I can trust.

1 – Completely Disagree 2 – Somewhat Disagree 3 – Neither Agree nor Disagree 4 – Somewhat Agree 5 – Completely Agree

My Met Service

Equalities Act 2010

Under the Equalities Act 2010, the Metropolitan Police Service as an organisation has a duty to prevent discrimination and ensure a fair service to all. Therefore, we would like to ask the following questions about you. Please note, all these questions are entirely optional.

11. What is your gender?

Male, Female, Other, Prefer not to say

12. What age were you on your last birthday?

16-24, 25-34, 35-44, 45-54, 55-64, 65-74, 75-84, 85+, Prefer not to say

13. What is your ethnic group?

Asian or Asian British, Black or Black British, Chinese, Of a Mixed Background, White, Arab, Other ethnic group, Refused

The Equality Act 2010 defines a person as having a disability if he or she ‘has a physical or mental impairment, which has a substantial and long-term adverse effect on his or her ability to carry out normal day to day activities’.

14. Do you have such a disability? Please remember to select ‘prefer not to say’ if you do not wish to answer this question.

Yes, No, Don't know, Prefer not to say”

DUTY TO ADVISE AND ASSIST
Under Section 16 of the Act, there is a duty to advise and assist those that have made a request for information. In accordance with this duty, I can confirm that the MPS publishes information about various types of crime on its website. I have provided a link to this information below.

MPS Website: Stats and Data

Additionally, it may assist you to note that the MPS proactively publishes all disclosures made in response to requests made under the Act on its Publication Scheme. I have provided a link to this section of the MPS website below.

MPS Publication Scheme

The MPS Publication Scheme can be searched using keywords and may accordingly hold other information that is of interest to you.

CONTEXT
The MPS is committed to improving support services for victims of crime. Further information about the way in which the MPS will better support the victims of crime has been published by the MPS. I have provided a link to this information below.