Information about the role of MetCC
Freedom of information request reference no: 01.FOI.24.035455
I note you seek access to the following information:
Would it be possible to request information on the Metropolitan Police Contact Centre otherwise known as MO12 I have recently been interested in MO12 for a future career and want to know more information such as key responsibilities and just information on what they generally do including Call Grades Rank structure Key responsibilities What the role of MetCC is otherwise known as MP
Decision
I have today decided to disclose the located information to you in full.
Please find below information pursuant to your request above.
Details of the role and general job description of a Communications Officer is already online and can be found via this link:
Community Officer - Overview
Calls are graded in the following way:
• I Grade Call – 15 minute response time for officers to attend.
• S Grade Call - 60 minute response time for officers to attend
• E grade call - 48 hours response time. This is usually for appointments
Information on rank structure is also already available online and I have therefore provide the relevant link below for your reference: