Standard response time by the MPS to a 101 call
Freedom of information request reference no: 01.FOI.23.033205
I note you seek access to the following information:
NEW REQUEST
> What is the standard for wait time for response by the Metropolitan Police to a 101 call?
> How has the response time for the Metropolitan Police to reply to 101 calls varied over the past 5 years?
> Please a spreadsheet showing the times for the Metropolitan Police to respond to 101 calls for the most recent six-month period.
> Does the Metropolitan Police consider it is providing an acceptable level of response to the public in terms of the waiting times for 101 call reply?
Decision
I have today decided to disclose the located information to you in full.
Please find below information pursuant to your request above.
Questions 1, 2 and 3
> What is the standard for wait time for response by the Metropolitan Police to a 101 call?
> How has the response time for the Metropolitan Police to reply to 101 calls varied over the past 5 years?
> Please a spreadsheet showing the times for the Metropolitan Police to respond to 101 calls for the most recent six-month period.
Please find below data, pursuant to your request above.
Question 4
> Does the Metropolitan Police consider it is providing an acceptable level of response to the public in terms of the waiting times for 101 call reply?
Our charter time for answer 101 calls is now set a three minute 90% of the time this was change on 1 August 2023.
Our operators are trained to answer both 999 & 101 calls and a 999 call which always be answered above a 101 calls
On connecting to 101 there are a number of options available to the public prior to selecting to speak to an operator, A message is also played advising callers that all our operators are busy dealing with Emergency calls and that they do have the option of reporting crimes via our website.
We are continuing to make improvements in our processes and procedures to ensure that 101 calls are being answered in a timely fashion.