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Information relating to intruder alarms

Freedom of information request reference no: 01.FOI.23.032061

I note you seek access to the following information:

Q1. What is the average response time to intruder alarms with level 1 police response via an ARC
Q2. How many alarms have been triggered in the last 3 years.
Q3. Additionally, are there occasions where triggered alarms are not responded to immediately

Decision

I have today decided to disclose the located information to you in full.

Please find below information pursuant to your request above.

Q1 - What is the average response time to intruder alarms with level 1 police response via an ARC

The MPS charter response time is within 15 minutes, which was achieved in 93% of calls. The figures from 2022 show an average response time of 8.02 minutes. The fastest response time was 6 seconds.

Q2 - How many alarms have been triggered in the last 3 years.

From January 2020 to December 2022 the MPS received 56,618 alarms via compliant Alarm Receiving Centres (ARC).

Q3 - Additionally, are there occasions where triggered alarms are not responded to immediately.

Whilst completing the annual statistics from the previous three years the MPS noted that all level 1 Unique Reference Numbers (URN) had been responded to.