Average time to complete the full grievance procedure

Freedom of information request reference no: 01.FOI.23.033156

I note you seek access to the following information:

NEW REQUEST:
Please could you provide the average length of time it takes to complete the full grievance procedure. If possible, broken down by year.

PREVIOUS REQUEST 01/FOI/23/032835:
Please can you provide the number of grievances lodged within the past 5 years and the average length of time for each stage of the grievance, broken down by year and department.

Decision

I have today decided to disclose the located information to you in full.

Please find below information pursuant to your request above.

Average Time to Close Grievance Case by Quarter (working days)
2019 Q1	24.5
2019 Q2	38.7
2019 Q3	66.6
2019 Q4	96.3
2020 Q1	128.2
2020 Q2	205.2
2020 Q3	147.5
2020 Q4	133.0
2021 Q1	163.0
2021 Q2	170.1
2021 Q3	143.7
2021 Q4	94.3
2022 Q1	154.6
2022 Q2	172.6
2022 Q3	150.9
2022 Q4	156.7
2023 Q1	181.2
2023 Q2	195.9
2023 Q3	194.9

Please note that in 2018 grievances were logged manually on a spreadsheet. This was after the decommissioning of the legacy system we used and prior to the introduction of the current system, Centurion. For that reason, we would not be able to collate information for 2018 within the cost threshold.