Your feedback helps to shape us. So whether you’d like to say thanks or make a complaint we’d like to hear from you.

To find out more about complaints, including what you can complain about and how complaints and reviews are handled, read our advice and information page

Advice tool

I'd like to make a complaint

Coronavirus (Covid-19): If your complaint is minor, please consider contacting the relevant police station directly instead of using this form. If you do use this form, you must give us a valid email address and phone number (we can't respond by post at this time). Please don’t phone 999 or 101, as these essential services are under extreme strain.


You are about to start the formal process of making a complaint.

We take this very seriously, so please provide as much information as you can to help us with our investigations.

We'll ask you for:

  • details about you, including your date of birth and where you were born
  • your contact details
  • what your complaint is about, including times, dates and who was involved
  • the details of any witnesses

Click 'Start' to begin.