Service design and transition manager – technology - Counter Terrorism Policing HQ

To do their job and protect the UK, Counter Terrorism Policing (CTP) needs the right tech at the right time. As a service design and transition manager, you’ll make sure that’s the case, whatever the situation or challenge. Your work isn’t just important, it’s mission critical. In effect, you could be the difference between an operation’s success or failure.

A career in Counter Terrorism Policing (CTP) is like no other, as you’ll be playing your part in keeping the country safe. In brief, you’ll be making sure CTP staff can operate as effectively as possible by delivering the IT services they need.

It means helping project managers to establish service design requirements and modelling for ongoing delivery. You’ll also develop service design across the portfolio and provide an assurance function.

In addition, you’ll see that the service operation as a whole is set up and in place to ensure easy handover. You’ll tackle everything from event and incident management to request fulfilment, problem management and access management. 

Where necessary, you’ll also provide cross-supplier incident problem and change process integration. Whatever the task, you’ll manage stakeholder's expectations and work closely with process leads to ensure a smooth handover of service.

We operate in a fast-paced environment, so you’ll need to thrive in a busy team. We’re looking for service management experience gained in the public sector, plus a qualification in Information Technology Infrastructure Library (ITIL), Service Transition and Service Design (or equivalent). Whatever your background, you’ll have led the design and transition aspect of large programmes and set up transition governance before.

Key asks

You will:

• develop service design across the portfolio, this includes catalogue management, availability management, service level management, capacity management, IT service continuity management; information security management, supplier management
• provide an assurance function, protecting the business-as-usual (BAU) estate and existing service management capability
• be responsible for ensuring that the service operation is set up and in place. This includes  event management, incident management, request fulfilment, problem management, access management. Also includes the review and setup of service desks
• own and write the operational working agreement(s). The purpose of this operational working agreement (OWA) is to define the current responsibilities, service support processes and communications of all parties involved in the provision of the CTP services
• provide cross supplier incident, problem and change process integration
• work closely with the process leads ensure requirements are met for handover of service
• assist in reviewing and approving the migration strategy
• manage internal and external stakeholder expectations
• understand, document, and actively manage risks into service
• provide support to the Business Change functions, providing advice and guidance on implementation and deployment
• review project deliverables for quality and accuracy and enforcing standards
• capture and transfer lessons learned for ongoing programme and transition planning
• report progress to CTPHQ transition lead, delivery programmes and programme office 

Additional information

NPPV3 SC (Non-Police Personnel Vetting Security Check) clearance is obligatory in this role.

In return for your efforts, you can expect a competitive salary, a Civil Service pension, excellent career development, and a highly fulfilling role.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties.

For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our employee commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of 'Working to keep people safe from Terrorism'.

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role may be done in an agile manner. In the first instance, please contact us to discuss how such arrangements could be accommodated where applicable.