DevOps engineer (cloud platform) - Technology Customer Service Centre - Counter Terrorism Policing HQ

Counter Terrorism Policing (CTP) relies on a wide range of technologies. As a DevOps engineer for our cloud platforms, you will help to support and develop national systems that support CTP operations to keep the country safe.

If you want to contribute to something that matters, this could be the role for you. Using your technical skills and experience you can help to support and develop our cloud platforms as part of a new team of DevOps engineers, supporting and improving business as usual operations alongside project delivery teams. With your skills, we can make sure that critical systems are available and secure so CTP can operate at its best.

You will work flexibly, as required, from home, our operations centre located east of Birmingham (with easy access from the M6 and M42) or from our London based HQ. You’ll be part of our Customer Service Centre (CSC) team providing technical support for all our national services. Please note this role may require a future on-call support commitment.

Day to day, you’ll be supporting live services running on our public cloud environments and developing functionality to support project teams deliverables. We’ll expect you to meet key standards, service level agreements (SLAs), best practice and security procedures. Any experience with support, agile delivery or DevOps in technically diverse enterprise environments would be advantageous.

As a DevOps engineer, you’ll be our support lynchpin whilst growing a wide range of technical skills. An understanding of cloud platform technologies and security, preferably with Microsoft Azure/365 and AWS Platforms is desirable. You should be technically creative and driven to continuously improve services. A willingness to learn and a flexible open mind are a must.

As this is a new team we will be developing new ways of working and you should be keen to learn and develop both technical and supporting skills as required. Practical knowledge of infrastructure as code via Terraform would be beneficial as would any other relevant support or development experience.

This is a flexible role with home and office working available dependent on business needs.

There may be occasional travel to other UK sites for business purposes and overnight accommodation will be provided when required. We promote a positive work life balance but occasionally a flexible approach to working hours is essential due to the nature of the role.

Discover a fascinating role that is at the heart of protecting the UK public. In return, you can look forward to other benefits including generous annual leave, Civil Service pension arrangements, flexible working conditions, a formal training plan and training options.

Key responsibilities

In this role you will:

• transform technical requirements into DevOps processes
• build complex stories without additional support
• manage development and test environments
• identify and resolve issues that are preventing operations or delivery
• take an active role in the support and development and operation of the cloud infrastructure
• provide project input to ensure standards are met
• work with developers and engineers to ensure that software development follows established processes and works as intended
• ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary
• ensure adherence to required polices, standards, controls and best practice
• create and maintain technical documentation to ensure all services are maintained and knowledge is shared
• proactively monitor DevOps environments to help prevent issues arising
• deputise for senior cloud engineers as required

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our employee commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of 'Working to keep people safe from Terrorism'.

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve.  As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).