We recognise the grave levels of public concern following the kidnap, rape and murder of Sarah Everard and the sentencing of the police officer responsible.
There is no question that we have been rocked by what has happened. Other deeply troubling incidents and allegations raise further difficult questions for us.
We know a precious bond has been broken and I am committed to rebuilding the trust and confidence of all Londoners.
I recognise that for some this may be a significant ask. The Met has huge numbers of wonderfully professional officers and staff but I also recognise the actions of some are of serious concern and fall far below our standards.
Our work to rebuild trust focuses on how we will raise standards and ensure we have a positive, supportive and healthy culture that sets an example for all to follow.
We have made a number of substantial and necessary commitments that we will deliver at pace. I hope they go some way to provide immediate and vital reassurance to Londoners. Let me be clear – these immediate plans are not the full answer – far from it. They will not represent our full response to the pressing concerns that have been raised.
I will publish an enhanced plan later this year. My commitment to Londoners is to be open and transparent about the immediate steps we are taking and how this response will develop and strengthen further over the coming months.
A dedicated team has been set up to support delivery of this work led full-time by Commander Rachel Williams. I pledge here that they will be given whatever they need to drill deep into our ways of working and make fast progress.
Compassionate, courageous, professional and always acting with integrity. This is the Met I want everyone to know. I ask you to judge us on how we turn these words into actions.
We expect exemplary professional and personal standards from our people, both on or off duty and whether in a public or private forum – there is no distinction. Our standards are non-negotiable. We are rightly held to higher standards than most.
We must be honest with ourselves that degrading, demeaning and disparaging attitudes and behaviours that exist in society, exist in policing too. This cannot continue.
We will set clear expectations, support staff to challenge poor behaviour and deal swiftly and robustly with those who fall short of our standards.
We will improve behaviour in all areas – from the most minor of shortcomings in conduct, performance and attendance through to criminal misconduct. This applies to everyone – police officers and staff.
As a service we are bound by the national Code of Ethics; a key priority in our strategy the Met Direction is for us to be recognised as a responsible, exemplary and ethical organisation.
Baroness Casey of Blackstock has been appointed to conduct a review of Met culture and standards. The Baroness’ work will be supported by an external reference group. The review will include how we combat misconduct, drive up our standards for better behaviour among ranks – including our use of social media and messaging apps – as well as how we can react more openly when things go wrong and improve our transparency as an organisation.
Independent external review to be led by Baroness Casey of Blackstock
To undertake a review into the standards of behaviour and internal culture of the Met and make recommendations on the actions required.
Scope of review
Examine the extent to which there is sufficient clarity (and consistency) on the standards of behaviour expected by officers, staff and volunteers working in the MPS, and consider whether current expectations are appropriate;
Examine adherence to those standards across the MPS and what changes might be required to ensure the high standards expected are routinely followed;
Consider what changes are required to the Met’s internal culture to build high levels of public trust in the service, and the highest levels of employee engagement;
Listen to and engage with a broad range of current and former Met personnel and other stakeholders, to understand the lived experience of current Met culture and standards;
Review as appropriate relevant systems, policies or processes in the Met to understand whether change is required;
Consider the impact of the wider regulatory context in which the Met is operating and whether this creates any barriers;
Review the relevant programmes of work the Met already have in train that link to the above and suggest improvements and prioritisation, and how learning is embedded, applied consistently and communicated publicly;
Examine the Met’s approach to transparency as an organisation;
Consider learning from other sectors and internationally.
Make overall recommendations for change by the Met and by its key partners, including City Hall and Government, having regard to the work of the forthcoming QC-led inquiry recently announced by the Home Secretary.
Proposed framework for the review
9-12 month review, to be led by Baroness Casey of Blackstock;
The review team will have full access to all appropriate documents, correspondence, oral and written evidence or other materials the reviewer judges necessary;
The independent reviewer will appoint an external advisory board;
The independent reviewer will be suitably supported with a secretariat, research and analysis functions, as required;
The findings of the review will be submitted to the MPS Commissioner for factual and contextual accuracy and published on the MPS website.
We recognise the scale of public concern about our organisation. That is why we cannot and will not wait for the findings of ongoing inquiries to begin rebuilding the public’s trust and confidence that we will protect and respect them. We are taking a number of immediate actions to begin the change needed across the organisation and provide some immediate and vital reassurance to Londoners.
Our immediate priorities
We will complete an urgent review of all current investigations into allegations of sexual misconduct and domestic abuse against our officers and staff to make certain that those who made the allegations are being properly supported and the investigations are comprehensive. This will encompass a thorough review of the vetting history of those under investigation to reassure the public and ourselves that our internal processes are the best they can be.
We will urgently dip sample cases from the last 10 years where sexual misconduct and domestic abuse allegations have been made and those accused remain in the Met, to ensure that appropriate management measures (including vetting reviews) have been taken.
We will commission a root and branch review of the Parliamentary and Diplomatic Protection Command where Wayne Couzens was employed. With a strong focus on external challenge, this review will have particular focus on recruitment, vetting, culture, professional standards and supervision. This work will not be constrained by the current operating model and will take account of the view of the stakeholders in this critical security function.
We will increase the number of investigators within our dedicated unit investigating police misconduct (Department of Professional Standards) to strengthen our proactive capability and prevent instances of our people abusing their positions of trust. We will create a new dedicated team focused on the investigation of allegations of sexual misconduct and domestic abuse (replicating our existing team which investigates all serious discrimination cases). This will improve our ability to identify patterns of concerning online and ‘real world’ behaviours in the workplace.
We will respond quickly to the findings or recommendations from the review work being undertaken by HMICFRS on our vetting processes.
We will expedite the rollout of new warrant cards to improve security and urgently explore the capability to provide the public the ability to scan new passes to confirm authenticity.
We will require all line managers to speak to every officer and staff member to reinforce the standards that must be upheld in regards to misuse of social media and messaging apps; predatory behaviours; and reinforcing a proactive duty to stop any inappropriate behaviours. This will be strengthened in coming weeks through a strong and sustained internal communications campaign.
Other work to improve our standards
We work closely with the National Policing Lead for Standards and we are committed to ensuring we drive and support compliance. We are committed to reviewing policies in key areas as set out below.
Internally, we have a management board lead for professionalism, at chief constable level and a dedicated professional standards department currently comprising of more than 350 officers and staff.
We will continue to promote and encourage our people to step forward and raise concerns they have about any behaviours in the workplace. This is supported by our ‘Raising Concerns Policy’ that was launched in June this year after extensive consultation and consideration.
The policy and communications campaign highlighted the number of different ways people can report concerns either anonymously or in person and the commitment we will give to support them in these circumstances. This approach is far wider than just the legal position of ‘whistle blower’ and covers anyone raising any concerns at all about workplace behaviour.
We will continue to reinforce the effectiveness of these confidential reporting lines, reassure and support our people who bravely step forward and look for new ways to encourage internal reporting.
In our view, a national review of vetting standards, policy and practice is a top priority because of public concern about vetting. This should include ensuring the standards set in the Authorised Professional Practice (the official and most up-to-date source of policing practice owned by the College of Policing) are sufficient in a modern context.
We are actively leading a number of initiatives to create a supportive culture. We have made considerable progress towards being a more inclusive organisation and recently launched the Strategy for Inclusion, Diversity & Engagement 2021-25 and subsequent reporting cycle to monitor progress. Despite this, we are aware that there are groups that do not feel they belong and there is more to do to deliver the step change in culture we want to see.
We have delivered an ambitious leadership programme reaching all 10,000 Met leaders to create an inclusive and open working environment. We are focused on ensuring all our leaders understand what it takes to lead an environment that is truly inclusive.
We have developed a strong and wide-reaching internal Network of Women, alongside a HeforShe network in every part of the organisation to strengthen an inclusive environment for all, under the personal sponsorship of the Deputy Commissioner.
We have fostered a vibrant and impactful network of staff support associations, reflecting the diversity of London. We have set stretching ambitions for the diversity of our new recruits.
Our staff survey is completed twice annually. The results are routinely published within our business plan with more specific team and demographic detail shared internally. We now publish the overall results of our staff survey on the external website. The insight from our staff survey demonstrates that women overall are more engaged than male colleagues, however, women in the Met feel less confident to raise concerns over wrong doing and this is a priority that we are seeking to address.
We continue to promote a culture of learning: through changes to improving our service in response to feedback, through innovation and empowering people to test new ideas and learn from others.
Our immediate priorities
We will deliver Operation Signa - an internal programme to ensure our people actively intervene and challenge inappropriate behaviours built on the feedback of women in the Met, to increase confidence of reporting sexual harassment and unacceptable conduct.
We will shortly complete delivery of the next phase of our leadership programme (Leading for London), with the current campaign focused on the skills needed to excel in inclusive leadership. This will be followed by a second campaign focused on creating high performing (and inclusive) teams.
We will actively address any differential outcomes we see in Staff Survey returns (looking at all protected characteristics – in particular gender and race), with staff survey outcomes as one important measure of our progress on organisational culture.
We will continue to invest in leadership development for women and underrepresented groups seeking promotion and/or lateral development - including workshop and coaching/mentoring structures. Increasing visible role models within the Met will create a virtuous circle, supporting progression and external recruitment - better reflecting London’s demographics.
We are rewriting our flexible working policy to actively support the employment of our workforce – especially women at all levels and in all commands of the Met, including expanding even further our commitment to flexible working models that promote a positive work-life balance. A retention taskforce utilising exit interview analysis to ensure we tackle any systemic issues.
Our vision is to be the most trusted police service in the world, focusing on what matters most to Londoners and keeping London safe for everyone. We are working hard with London-based and national partners to prevent crime, support victims and deliver the best criminal justice outcomes.
We publish our business plan and performance framework setting out the full extent of the Met’s operational response in London. We are held to account for the policing of London by the Mayor’s Office for Policing and Crime (MOPAC) and others. We are clear we need to do even more to deal with violence against women and girl, and we recognise the direct link here with rebuilding trust in police standards.
Our new plan to tackle violence against women and girls
Increase the number of perpetrators brought to justice for violence against women and girls
Improve processes and victim care across the criminal justice system to improve outcomes
Reduce the likelihood of women and girls becoming repeat victims
Increase women’s confidence in the police, and in doing so, improve the reporting of crimes which disproportionately affects women and girls in London
See an increase in reporting to police, but a decrease in prevalence
Intensify work to tackle sexual misconduct and domestic violence by officers and staff.
This plan brings together all of our work to prevent violence against women and girls in public spaces, domestic settings and online, to target perpetrators and to work with the wider criminal justice system to improve outcomes for victims.
The plan also outlines an internal focus to raise the professional standards of officers and staff and root out those who display unacceptable behaviour to women.
The development of this plan will continue with the support of partners and community groups in the coming weeks and months.
In recent months we have further increased our visibility across London. We are growing Neighbourhood Policing ‘Town Centre’ teams focused on urban centres and particular wards of London investing a further 650 dedicated officers, who will be patrolling public spaces and night time economy venues to ensure people feel safe.
In addition, we have deployed a stronger presence in 'hotspot' locations, targeting patrols of open spaces across London, transport hubs and other key locations.
We are trialling Project Vigilant, an operation originally developed by Thames Valley Police to tackle predatory offending around the night-time economy. It is being piloted in London in Lambeth and Southwark where teams of plain-clothed and uniform colleagues are being deployed together to identify and prevent predatory offending around busy night-time spots.
We have implemented Predatory Offender Units, working hard to tackle high harm offenders. The Predatory Offender Units have arrested more than 2,150 dangerous criminals. These include 1,312 arrests for domestic abuse offences, 378 for sexual offences and 115 for child abuse offences. Additionally these units have obtained 154 judicial restrictions and executed 175 search warrants.
We are Piloting a GPS tagging system for high-risk domestic abusers perpetrators in partnership with the Probation Service and MOPAC.
We are working closely with the hospitality sector and those involved in the night-time economy to raise awareness of how they can help tackle behaviours in their premises to keep women safe and feeling safe.
We are utilising methods such as the Safer Street app pilot, to prevent crime by better understanding where members of the public flag places they feel unsafe in and why, allowing us to respond and deploy resources effectively.
Working with the Home Office and MOPAC, we are a pilot force for Operation Soteria which includes trialling an important new approach for rape and sexual offence investigations focusing resources with the aim of stopping and challenging repeat offenders.
Officers continue to work with Safer Sounds and licensing venues, delivering the refreshed safety campaign Ask for Angela and providing vulnerability training to bar and club staff.
We are improving our digital investigation, intelligence, the quality of cases and the service we provide to victims. This includes all victims of indecent exposure who will be offered a face-to-face visit from a police officer.
We will continue to increase our officers’ skills. We are currently providing specialist training to 8,500 officers in order to improve their response to domestic abuse. So far 6,800 have been trained.
We are delivering against our new Public Protection Improvement Plan, across five priority areas: child abuse, rape and sexual offences (including indecent exposure), domestic abuse, hate crime and missing people. We will complete delivery of new specialist training on domestic abuse to over 8,000 frontline constables and sergeants.
The Commissioner is leading our crucial work to rebuild trust in the Met. Every single one of us in the Met realises it will take time to rebuild the public’s trust. We have set out our immediate priorities. These will be further strengthened with recommendations from the independent external review and further work internally and with our partners over the coming months.
We have created a specific Management Board focused on rebuilding trust; this Board oversee delivery against this plan. This Board will work in tandem with our independent external reviewer.
The Commissioner has appointed Commander Rachel Williams to coordinate the delivery of this plan, working with leaders across the Met.
Delivery of our Violence against Women and Girls Action Plan will primarily be driven through our Management Board on performance and there are of course very important links to this plan.
We welcome the non-statutory public inquiry, which the Home Secretary announced on 5 October and will work closely with the appointed QC and support them in any way we can.
Met Direction is our strategy to 2025 and our mission is to be the most trusted police service in the world. The Commissioner and our Management Board are responsible for delivering our strategy and we are overseen by the Mayor of London.
We will report against progress on our crucial work to rebuild trust through our quarterly business plan updates which are published, as well as through a range of other scrutiny and opportunities to discuss with the public.
In October 2021 we launched our first Rebuilding Trust plan. We know and recognise that the precious bond of trust between the Met and London has been damaged and we are determined to do everything we can to rebuild trust.
In November we made an immediate investment of additional officers and staff into our Directorate of Professional Standards (DPS) to strengthen our capability and to do more to prevent and identify the abuse of trust by our people. Our investment in this area has continued and in January we created a new dedicated team focused on the investigation of allegations of sexual misconduct and domestic abuse.
Our internal reviews of current and historic allegations of sexual misconduct and domestic abuse are being finalised and an insights report is being developed to capture any identified organisational learning.
In December we launched Operation Signa – an internal programme led by the Met’s Network of Women to ensure our people actively intervene and challenge inappropriate behaviours.
Our root and branch review of our Parliamentary and Diplomatic Protection Command continues and will conclude later in the year. The review is examining the operating model; leadership and supervision; professional standards; vetting; recruitment and representation, and culture.
The Commissioner has instigated two pan-Met standards reminders to ensure that all our officers and staff are left in no doubt about our expectations. We have also launched an internal communications campaign – ‘Not in my Met’ to reinforce the role that everyone in the Met has to challenge and act on inappropriate behaviour and concerns.
In addition during October the Commissioner announced an independent review into our culture and professional standards that is being led by Baroness Casey of Blackstock. The review began earlier this year and we expect that the review will take between 9-12 months. We are also working to support Dame Elish Angiolini’s non-statutory inquiry fully.
An update on our plan to tackle violence against women and girls
In November we launched our violence against women and girls (VAWG) action plan for consultation. This plan brings together all of our work to prevent violence against women and girls in public spaces, domestic settings and online, to target perpetrators and to work with the wider criminal justice system to improve outcomes for victims. The plan also outlines an internal focus to raise the professional standards of officers and staff and root out those who display unacceptable behaviour to women.
Over the last few months, the Met has heard directly from Londoners and joined a number of events to hear directly from our communities their feedback on our VAWG plan. We are now in the process of revising the plan to incorporate the feedback of our communities. We expect to launch our new VAWG action plan later in March.
Accelerating our work to rebuild trust
During February, the Commissioner wrote to the Mayor to provide an update on the Met’s plans to rebuild trust and set out significant areas of acceleration. We are reviewing aspects of the plans outlined in the letter following the Commissioner’s recent statement.
We are determined to do everything we can to rebuild trust and will continue to provide updates on our progress.
On Friday 4 February 2022 the Commissioner wrote to the Mayor of London to provide an update on the Met’s plans to rebuild trust and set out significant areas of acceleration. We are reviewing aspects of the plans outlined in the letter following the Commissioner’s recent statement.
You can read more about our work to rebuild trust and our action plan for tackling violence against women and girls below.
News and events
The Met will be hosting a series of rebuilding trust events and meetings in order to rebuild trust within communities and work towards the long term goal of driving violence in the capital down. You can find out further information and news about these events below.