IPOC learning recommendation - IX 2919 20 - Op Gascoyne IOPC Section 10
Title: IOPC Learning Recommendation Made Under Section 10(1)(e) to the Police Reform Act 2002
Our Reference: IX/2919/20
Author: Prevention and Learning Team, Directorate of Professional Standards, Metropolitan Police Service
IOPC Recommendation
The IOPC recommends that the Metropolitan Police Service should review the processes whereby separate computer systems are used by First Contact Officers (call handling) and Dispatch (CHS and CAD), review CAD literacy requirements for FCOs and consider if further training should be provided to FCOs.
MPS Response
The Metropolitan Police Service Command and Control (MetCC) Academy has already addressed this recommendation by producing a PowerPoint presentation to assist operators with understanding how to read CADs and other useful tips when using CHS and CAD. The presentation contains the following subjects;
- understanding how an officer is assigned to an incident;
- how to determine if a CAD is closed when viewing in CHS;
- assigned Field in CAD; and
- viewing the Previous Actions tab in CAD.
The presentation was sent to all MetCC staff on 31st March 2021 and on 15th April 2021 it was placed on the Info-Portal, which contains all Standard Operating Procedures, policies and guidance. All MetCC staff have access to the Info-Portal and can refer to this throughout their shift. MetCC Academy will include this PowerPoint presentation in the next round of their Professional Development Days.
It is also of note these systems are imminently due to be retired with the introduction of a brand new Command and Control environment. The replacement for both CHS and CAD is the ‘On Call’ platform, which for the first time will have Contact Records and Deployment Incidents contained within the same system. This will improve visibility to all users of the precise status of a demand record at a moment of time, ensuring that any follow up enquiries are answered with the most up-to-date and common view of that demand’s status