Contracts - Telephony/Voice Services
Freedom of information request reference no: 01.FOI.23.028515
I note you seek access to the following information:
Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)
1. Telephony/Voice Services Provider - Please can you provide me with the name of the supplier for each contract.
2. Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
3. Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
4. Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
5. Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
Contract 2 - Incoming and Outgoing of call services.
6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
8. Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.
9. Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
Contract 3 - The organisation's broadband provider.
11. Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
12. Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
13. Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
15. WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
16. Contract Description: Please can you provide me with a brief description for each contract
17. The number of sites: Please state the number of sites the WAN covers. Approx. will do.
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
19. For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
20. Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
Decision
I have today decided to disclose some of the requested information. Some data has been withheld as it is exempt from disclosure and therefore this response serves as a Refusal Notice under Section 17 of the Freedom of Information Act 2000 (the Act) by virtue of the following exemptions:
Section 43(2) – Commercial Interests
Reason for decision
Section 43 to question 8 as the requested information contains commercially sensitive information as the MPS are currently in a tendering exercise for call minutes.
Section 43 (2) - Commercial Interests - Information is exempt information if its disclosure under this Act would, or would be likely to, prejudice the commercial interests of any person (including the public authority holding it).
In considering whether or not this information should be disclosed I have considered the potential harm that could be caused by disclosure.
By disclosing the information requested would damage ongoing tenure processes and undermine business relationships. To disclose the requested information namely Minutes Landline Monthly Spend- Monthly average spend on calls for each provider would be contractually sensitive. By placing this information in the public domain would give an unfair advantage to other service providers and may lead to the MPS not gaining best value from service providers. The supplier of the service contract would not be under the expectation that this information would be placed into the public domain.
Having considered your request, I can see no public interest in disclosing the requested information. On balance and having reviewed the requested information, I have found that the public interest lies in favour of protecting the commercial interests of those who provide products and services to the MPS for telephony services in relation to question 8.
Disclosure
Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)
Q1 - Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.
Analogue PSTN and ISDN – BT
SIP – BT
VOIP – Tender issued w/c 20 Mar 2023
Q2 - Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
Analogue / ISDN – BT 31 November 2025
SIP – BT 31 May 2024
VOIP – Tender issued w/c 20 Mar 2023 (three years)
Q3 - Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
Analogue / ISDN – 3+1+1
SIP – BT 2+1
VOIP – Tender issued w/c 20 Mar 2023 3+1+1
Q4 - Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP
PSTN Analogue - 851
SIP – 4 trunks
ISDN - 214
VOIP – does not use lines
Q5 - Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
SIP – 2 x 850 + 2 x 400
ISDN – 2 x 400
Contract 2 - Incoming and Outgoing of call services.
Q6 - Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?
| All BT | ||
| Call Tariff (Outbound) | Number of Calls per month | Call Duration in hh:mm:ss per month |
| Local / National Geographic 01, 02 | 66180 | 3332:44:46 |
| Non Geographical 03xx | 70372 | 12279:55:45 |
| Mobile | 293134 | 8967:40:45 |
Q7 - Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.
Analogue / ISDN – BT 31 November 2025
SIP – BT 31 May 2024
VOIP – Tender issued w/c 20 Mar 2023 (three years)
Q9 - Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.
Analogue / ISDN – 3+1+1
SIP – BT 2+1
VOIP – Tender issued w/c 20 Mar 2023 3+1+1
Q10 - Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.
20,000
Contract 3 - The organisation's broadband provider.
Q11 - Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?
Capgemini
Q12 - Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
Pegasus Infrastructure – 31 Jan 2026
Q13 - Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.
Capgemini - £196,000
Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.
Q14 - WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?
Capgemini
Q15 - WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers
Pegasus Infrastructure – 31 Jan 2026
Q16 - Contract Description: Please can you provide me with a brief description for each contract
See Pegasus Programme FBC for the Infrastructure Project | London City Hall
Q17 - The number of sites: Please state the number of sites the WAN covers. Approx. will do.
501
Q18 - WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
£4.2m
Q19 - For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.
See Pegasus Programme FBC for the Infrastructure Project | London City Hall
Q20 - Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.