Data on 999 handling times from January 2022 to January 2023

Freedom of information request reference no: 01.FOI.23.029061

I note you seek access to the following information:

1) For the period of 1 January 2022 to 1 January 2023, please confirm how many 999 calls were received by MPS.

2) For the period of 1 January 2022 to 1 January 2023, please confirm the average handling time for each of those calls.
2a) Please confirm how the MPS defines Average Handling Time, is this from the point of answering to the end of the call, or until the call handler marks themselves as 'ready' on the next call.

Decision

I have today decided to disclose the located information to you in full.

Please find below and attached information pursuant to your request above.

Q2a - Please confirm how the MPS defines Average Handling Time, is this from the point of answering to the end of the call, or until the call handler marks themselves as 'ready' on the next call.

2a) The Call Handling times are worked from the point of answering the call to when the operator makes themselves available for the next call.