Telephone system maintenance contract
Freedom of information request reference no: 01.FOI.22.026527
I note you seek access to the following information:
The information that I require relates to a specific telephone maintenance contract.
The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:
Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates. It would be much appreciated.
1. Contract Type: Maintenance, Managed, shared (If so, please state orgs)
2. Existing Supplier: If there is more than one supplier, please split each contract up individually.
3. Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider
4. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
5. Number of telephone users:
6. Contract Duration: please include any extension periods.
7. Contract Expiry Date: Please provide me with the day/month/year.
8. Contract Review Date: Please provide me with the day/month/year.
9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.
10. Telephone System Type: PBX, VOIP, Lync etc
11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.
12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
13. Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
If the service support area has more than one provider for telephone maintenance, then can you please split each contract up individually for each provider.
If the contract is a managed service or is a contract that provides more than just telephone maintenance, please can you send me all the information specified above including the person from within the organisation responsible for that particular contract.
If the maintenance for telephone systems is maintained in-house, please can you provide me with:
1. Number of telephone Users:
2. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.
4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.
Also, if the contract is due to expire, please provide me with the likely outcome of the expiring contract. If this is a new contract or a new supplier, please can you provide me with a short list of suppliers that bid on this service/support contract?
Decision
I have today decided to disclose the located information to you in full.
Please find below information pursuant to your request above.
Q1 - Contract Type: Maintenance, Managed, shared (If so, please state orgs).
Managed
Q2 - Existing Supplier: If there is more than one supplier, please split each contract up individually.
Enterprise Voice (EV) – Capgemini; Call Routing Agreement; 999/101 (CRA) - BT
Q3 - Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider
EV - £3m pa; CRA £2.5m pa
Q4 - Hardware Brand: The primary hardware brand of the organisation’s telephone system.
EV – Cisco; CRA - Avaya
Q5 - Number of telephone users:
EV 23,000; CRA 800
Q6 - Contract Duration: please include any extension periods.
EV – 5 (+1+1); CRA 2 (+1+1)
Q7 - Contract Expiry Date: Please provide me with the day/month/year.
EV 02/2025; CRA 04/2024
Q8 - Contract Review Date: Please provide me with the day/month/year.
EV 02/2023; CRA 02/2023
Q9 - Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.
Contact Centre and Cisco Communications Manager.
Q10 - Telephone System Type: PBX, VOIP, Lync etc
EV – PBX; CRA PBX
Q11 - Contract Description: Please provide me with a brief description of the overall service provided under this contract.
Support and maintain existing platforms. Contract also allows for transformation/migration to new platforms if required.
Q12 - Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
Pegasus was procured under a competitive Process with Negotiation as part of a wider Infrastructure Services procurement. CRA2 was a direct award due to the nature of the services.
Q13 - Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
The MPS does not provide contact details of individuals within its organisation. Please make enquiries to Commercial Mail box – Contact us ([email protected])
If the service support area has more than one provider for telephone maintenance, then can you please split each contract up individually for each provider.
If the contract is a managed service or is a contract that provides more than just telephone maintenance, please can you send me all the information specified above including the person from within the organisation responsible for that particular contract.
Question - If the maintenance for telephone systems is maintained in-house, please can you provide me with:
Answer to those below - N/A
Q1 - Number of telephone Users:
Q2 - Hardware Brand: The primary hardware brand of the organisation’s telephone system.
Q3 - Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g., Contact Centre, Communication Manager.
Q4 - Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.
Also, if the contract is due to expire, please provide me with the likely outcome of the expiring contract. If this is a new contract or a new supplier, please can you provide me with a short list of suppliers that bid on this service/support contract?