Police response to domestic abuse and neighbourhood crime-related 999 calls from April 2017 to August 2022

Freedom of information request reference no: 01.FOI.22.026599

I note you seek access to the following information:

I would like to request information regarding police response to domestic abuse and neighbourhood crime-related 999 calls. If you believe this request could exceed the time/cost limit, please prioritise the most recent years and work backwards until the time/cost limit is reached.

Of 999 calls reporting domestic abuse:

1/ Please provide the median annual police response time (in seconds) to attend 999 calls reporting domestic abuse categorised as
(i) grade 1 emergency,
(ii) grade 2,
(iii) grade 3, and
(iv) all grades, for each financial year from 2017-18 up to and including the current financial year until 31 Aug 2022.
Please also provide the total annual number of calls, target response time, and number of emergency incidents responded to within target time for each part of the question (i.e., by urgency grade).
Grades 1 to 3 typically refer to an emergency response, a prompt response and a routine response.
Please provide a description of the different grades (including expected response times to attend) used by the force if these differ.

2/ Please provide the total number of occasions that police did not attend
i) grade 1,
ii) grade 2 or
iii) grade 3 emergencies for each financial year from 2017-18 up to and including the current financial year until 31 Aug 2022.

3/ Please provide the longest individual time taken to attend a grade 1 and 2 ‘priority’ emergency calls or equivalent for each financial year from 2017-18 up to and including the current financial year until 31 Aug 2022.

4/ If possible within the cost/time limits, I would also like to know: How many domestic abuse incidents were subsequently recorded as domestic abuse crimes? Please do not include this question in the request if you think it would hit the cost limits, or engage any other exemption.
Of 999 calls reporting domestic burglary, vehicle-related crime, theft from the person and robbery:

5/ Please group these crime types together and provide the same information requested in questions 1, 2, 3, and 4.
Please provide annual data for each of the last financial years, from 2017-18 up to the current financial year until 31 Aug 2022.

Suggested tables:

For each of the crime types requested (i.e., domestic abuse on one hand, and domestic burglary, vehicle-related crime, theft from the person and robbery grouped together on the other), below are some suggested tables to structure the response:

Domestic abuse

Table 1: Median Response Time (Seconds) for 999 calls reporting domestic abuse, by Urgency Grade, between 2017/18 and 2022/23 (up to 31 Aug 2022).
Table 2: Count of Total 999 calls reporting domestic abuse, by Urgency Grade, between 2017/18 and 2022/23 (up to 31 Aug 2022).
Table 3: Count of Total 999 calls reporting domestic abuse with No Response, by Urgency Grade, between 2017/18 and 2022/23 (up to 31 Aug 2022).
Table 4: Target response time, by Urgency Grade, between 2017/18 and 2022/23 (up to 31 Aug 2022).
Table 5: Number of 999 calls reporting domestic abuse responded to within target time, by Urgency Grade, between 2017/18 and 2022/23 (up to 31 Aug 2022).
Table 6: Longest Response Time (Seconds) for an I (Immediate) Graded Emergency Incident, between 2017/18 and 2022/23 (up to 31 Aug 2022).
Table 7: Longest Response Time (Seconds) for an II (Prompt) Graded Emergency Incident, between 2017/18 and 2022/23 (up to 31 Aug 2022).
Same tables for domestic burglary, vehicle-related crime, theft from the person and robbery (grouped together).

Decision

I have today decided to disclose the located information to you in full.

Please find below information pursuant to your request above.

Your attention is drawn to the caveats within the ‘Notes’ section of the spreadsheet.