Police callout response times from 2011 to 2021

Freedom of information request reference no: 01.FOI.22.023079

I note you seek access to the following information:

1/ Please provide the average annual police response time to attend 999 calls categorised as
(i) grade 1 emergency,
(ii) grade 2,
(iii) grade 3, and
(iv) all grades, for each year from 2011 up until and including 2021.
Please also provide both the total annual number of calls and time taken to attend for each part of the question.

Grades 1 to 3 typically refer to an emergency response, a prompt response and a routine response.
Please provide a description of the different grades (including expected response times to attend) used by the force if these differ.
An example for GMP is included here:
https://www.bbc.co.uk/news/uk-england-manchester-47582743

2/ Please provide the total number of occasions that police did not attend
i) grade 1,
ii) grade 2 or
iii) grade 3 emergencies last year (2021).

3/ Please provide the longest individual time taken to attend a grade 1 emergency call in 2021.

Decision

I have today decided to disclose the located information to you in full.

Please find below information pursuant to your request above.