Calls and online contacts receive by the MPS about anti-social behaviour from October 2020 to September 2021

Freedom of information request reference no: 01.FOI.21.022129

I note you seek access to the following information:

How many phone calls and online contacts did your police force receive about anti-social behaviour from 1 October 2020 to 30 September 2021?
Please provide separate figures for phone calls and online contacts.

Of these (giving answers for phone and online contacts):

a) How many led to no action (no action means none of the actions in point’s b - e in the list below were taken)?

b) How many were resolved at the time of contact by a call handler, or online at the time of contact by a member of staff on Live Chat?

c) How many led to an officer being dispatched?

d) How many led to an officer or other staff member making contact with the complainant after the call or contact, but not visiting in person?

e) How many were referred to another agency such as a local authority or housing association (either by the police making the referral, or advising the complainant to make contact with the other agency themselves)?

Decision

I have today decided to disclose the located information to you in full.

Please find below information pursuant to your request above.

Please find below a spreadsheet in which the requested information has been provided.

IMPORTANT:
• Please ensure that the note section within the spreadsheet is read in conjunction with the data in this report to ensure that it is interpreted correctly.