Enterprise Application

Freedom of information request reference no: 01.FOI.22.025749

I note you seek access to the following information:

Further to the original Enterprise Application request, the contract below has expired. Please provide the current status.

CRM CDW

I'd like to apologise for the length of this request, and how tedious it may be to handle. That being said, please make an effort to provide all of this information.

The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields.

Enterprise Resource Planning Software Solution (ERP):

Primary Customer Relationship Management Solution (CRM):
For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.

Primary Human Resources (HR) and Payroll Software Solution:
For example, iTrent, ResourceLink, HealthRoster; software of this nature.

The organisation’s primary corporate Finance Software Solution:
For example, Agresso, Integra, Sapphire Systems; software of this nature.

1. Name of Supplier: Can you please provide me with the software provider for each contract?

2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

Please also list the software modules included in these contracts.

4. Number of Users/Licenses: What is the total number of user/licenses for this contract?

5. Annual Spend: What is the annual average spend for each contract?

6. Contract Duration: What is the duration of the contract please include any available extensions within the contract.

7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Decision

I have today decided to disclose some of the requested information. Some data has been withheld as it is exempt from disclosure and therefore this response serves as a Refusal Notice under Section 17 of the Freedom of Information Act 2000 (the Act) by virtue of the following exemptions:

Section 31(a)(b) - Law Enforcement
Section 40 (2)(3) - Personal Information

Reason for decision

Regarding any further information in relation to questions 3 and 10, the exemptions mentioned above have been applied.

Q3 - Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

Please also list the software modules included in these contracts.

Q10 - Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Before I explain the reasons for the decisions I have made in relation to your request, I thought that it would be helpful if I outline the parameters set out by the Act within which a request for information can be answered. The Act creates a statutory right of access to information held by public authorities. A public authority in receipt of a request must, if permitted, confirm if the requested information is held by that public authority and, if so, then communicate that information to the applicant.

The right of access to information is not without exception and is subject to a number of exemptions which are designed to enable public authorities to withhold information that is not suitable for release. Importantly, the Act is designed to place information into the public domain, that is, once access to information is granted to one person under the Act, it is then considered public information and must be communicated to any individual should a request be received.

Section 40(2)(3)&(4) – Personal Information - Details of an investigation could cause an individual to be identified and is therefore exempted in this case.

Section 3 of the Data Protection Act 2018 confirms that information which relates to an identified or identifiable living individual is Personal Data.

The Freedom of Information Act provides an exemption for Personal Data and this is known as the section 40 exemption. Some of the information sought under your Freedom of Information request includes the following which we consider to be Personal Data

• Names of people and contact details, other than those contracts mentioned, that could, if disclosed, identify an individual.

Where the request is seeking access to third party personal data the section 40(2) exemption may be engaged.

In order to apply the Section 40(2) exemption the disclosure of the requested information must satisfy either the first, second or third conditions as defined by subsections 3A, 3B and 4A of the Freedom of Information Act 2000 (as amended by Section 58 of the Data Protection Act 2018).

The first condition ensures that the exemption would apply in circumstances where the disclosure of the information would breach any of the Data Protection Act 2018 principles.

There are six Data Protection principles set out in the 2018 act and these can be found at section 34.

In this instance I have decided that the disclosure of the Personal Data would be incompatible with the first Data Protection principle which states that the processing (in this case the disclosure) of the data must be both lawful and fair.

Section 31(1)(a)(b) - Law Enforcement - In this case, this exemption has been applied as disclosure of the information requested would prejudice areas within law enforcement such as the detection of crime and the apprehension or prosecution of offenders.

The MPS is charged with enforcing the law and preventing and detecting crime. Any information released under the Act which reveals information related to the gathering of intelligence and police strategies and tactics would prejudice the prevention and detection of crime and the apprehension or prosecution of offenders.

There is a public interest in the transparency of how the MPS investigates crime, details would improve public confidence regarding the effectiveness and efficiency of investigations.

Disclosure could provide the public with an understanding that public funds are being used appropriately.
Release would have the effect of compromising law enforcement processes and would also hinder the ability of the MPS to fulfil its primary aim of enforcing the law and protecting the public.

Disclosure would technically be releasing sensitive operational information into the public domain which would enable those with the time, capacity and inclination to try and map strategies and tactics used by the MPS and possibly counter them, or become an intrusive hindrance to anyone involved in enquiries, which in turn could make people less likely to come forward as witnesses.

The disclosure of this information to the public by the MPS would undermine public trust in the MPS. Release of all information would allow those wishing to disrupt police operations to use the information to assist in evading detection should they be planning any unlawful acts.

Disclosure

The licences for the software against each query is procured under the CapGemini Contract for Infrastructure services. This is via an agreement with Oracle licensing for 2 Years from 6th April 2022 to 5 April 2024.

Details as follows:
Enterprise Resource Planning Software Solution (ERP):
Software: The Oracle E-Business Suite is our ERP Platform.
Contract - Capgemini, Infrastructure Services contract

Primary Customer Relationship Management Solution (CRM):
Software - Oracle E-Business Suite and a bespoke solution called MyHUB.
Contract – Capgemini, Infrastructure Services contract

Primary Human Resources (HR) and Payroll Software Solution:
Software - Oracle E-Business Suite
Contract - Capgemini, of the Infrastructure Services contract

The organisation’s primary corporate Finance Software Solution:
Software - Oracle E-Business Suite
Contract - Capgemini, of the Infrastructure Services contract
The Capgemini contract provides for FOIA disclosure. The cost of the 2 year Oracle contract is £4.8m