101, 999 calls and online crime reports from 2018 to 2021

Freedom of information request reference no: 01.FOI.22.025880

I note you seek access to the following information

1. The number of 999 calls
(a) received and
(b) NOT answered in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

2. The number of 101 calls
(a) received and
(b) NOT answered in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

3. The number of online crime reports received in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

4. The number of "live chats" initiated through your website in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

Decision

I have today decided to disclose the located information to you in full.

Please find below information pursuant to your request above.

I have attached an excel spreadsheet with the answers to your questions.

DATA CAVEAT
Please note, 999 calls are always answered by the MPS. The figures supplied in table 1 are the number of abandoned calls that the MPS have received.

This means that a member of the public has hung up rather than wait for the call to be answered by the MPS.