Your feedback helps to shape the Met. So whether you’d like to say thanks or make a complaint we’d like to hear from you.

Get in touch using the quick and simple online tool below.

Is it an emergency?

If a crime is happening now or someone is in immediate danger, call 999

Advice tool

I’d like to make a complaint.

Thank you.

You are about to start the formal process of making a complaint about a Met officer or member of staff. We take this very seriously, so please provide as much information as you can to help us with our investigations.

The Met is now using a national complaints form so you will need to:

  1. download the form here
  2. compete it and save it
  3. attach the form to an email and send it to the Met's Directorate of Professional Standards


If you're not able to email the form then you can print it, complete it and send it to:

Complaint Support Team
Directorate of Professional Standards
Empress State Building
Lillie Road
SW6 1TR