Public access officers

The role

As a public access officer, you’ll be at the forefront of our efforts to be the most trusted service in the world. You’ll be serving London directly by dealing with enquiries at the front counter of your police station, supporting victims of crime and promoting local meetings to assist your local community.

It’s a varied role with many interesting aspects. One day you might be assisting a victim of crime. The next day, you may be taking victim statements for minor crime reports or missing persons, and aiming to achieve the best outcomes in the pursuit of justice. Ultimately, you’ll be helping both the public and our officers whenever you can from our front desk.

The person

To be successful as a public access officer, we’ll need you to build trust with your station’s local community. Full training will be provided and we don’t ask for any specific qualifications. We’ll need you to be open, friendly and comfortable with interacting with the public and assisting with their enquiries.

• You’ll be a great communicator, able to express yourself well both in person and on paper.
• You’ll have some experience of working with customers or the public from a previous role.
• You’ll have a great attention to detail and be comfortable dealing with paper and computer based admin.
• You’ll be someone who’s keen to learn and expand their current skillset by attending our Emergency Life Support training and other officer safety courses.
• You’ll be comfortable using police computer systems. Full training will be provided.
• You’ll act with integrity, honesty and responsibility and uphold what matters most to Londoners. 

Physical fitness and mobility requirements

Given the nature of the role of public access officer, all applicants must have the right level of physical fitness and mobility. We don’t expect you to be of Olympic athlete standard but will expect all of our public access officers to successfully complete our mandatory training, which will include a two day Public and Personal Safety Foundation Course and two days of Emergency Life Support (ELS) training.

This does mean candidates must be fit and mobile enough to pass. Examples of what we need from you include:

• a low intensity warm up that includes light jogging and side stepping
• physical capability to perform CPR, placing someone in the recovery position on the floor and being able to break away if someone were to grab you

There will be an initial training course and there is a contractual obligation to pass this initial course but we’re a very supportive organisation and you will be given all the support you need to succeed.

Shift work

Successful candidates will be required to work a shift pattern. The shift pattern will vary depending upon the place of work. Shift allowance will be paid. Again, the allowance will vary according to the hours you work. Shift allowance is paid in addition to basic salary and is typically between 12.5% to 20% of salary.

Available locations

We currently have vacancies in the following locations. If you are successful, we will endeavour to offer you your top choices.

• AS - Central South Command Unit
• AW - Central West Command Unit
• CE - Central East Command Unit
• CN - Central North Command Unit
• EA - East Area Command Unit
• NA - North Area Command Unit
• NE - North East Command Unit
• NW - North West Command Unit
• SE - South East Command Unit
• SN - South Area Command Unit
• SW - South West Command Unit
• WA - West Area Command Unit

Please note that these locations are subject to change.