The role holder will provide secretariat support to the deputy director of HR primarily, as well as providing ad-hoc support and cover to the director of HR and HR Senior Leadership Team (SLT). The role holder will provide a comprehensive, confidential, and professional support service in all aspects concerned with the efficient and successful operation of the HR Directorate.
Key responsibilities
- diary management
- mailbox management
- responding to queries on behalf of the deputy director of HR
- organising events, conferences, and meetings, including the booking of venues, travel, and accommodation
- meeting and greeting visitors at all levels of seniority, internal and external to the organisation
- drafting papers on behalf of the deputy director of HR
- preparing documents, presentations, and other materials to a clear brief, using established formats, at a strategic level
- preparing analysis, manipulation, and interpretation of data, at a strategic level
- circulating papers prior to meetings, taking minutes and actions at various meetings
- prioritising tasks and deadlines to ensure all are delivered on time by the deputy director of HR
- using the HR governance framework to plan work and decisions required at both corporate and HR boards
- a good communicator with knowledge of activities they support, acting as first point of contacting handling complex and confidential situations and requests in a timely and effective manner, including phone calls and emails
- ensure appropriate systems and processes are developed and maintained to support effective and efficient day-to-day running of the HR Directorate
The role is ‘front of house’ for HR and often forms the initial contact point. Communication is hybrid, including both face-to-face and online interactions.
Key stakeholders include
- HR Senior Leadership Team and colleagues across the HR Directorate; daily. Enabling the delivery of the HR functions priorities
- Senior Leadership and Management Board; daily contact – purpose of which ranges from co-ordinating HR objectives and priorities in support of business group risks / delivery, diary management, and event planning. Responding to high-risk queries and complaints and managing expectations
- Members of the public; responding to queries on behalf of the deputy director via email and telephone