Closing date: 11:55pm, 9 December 2021 Salary: £67,261 to £77,982 plus a Location allowance of £1,639. You will receive £67,261 the band minimum. Progress to the band maximum of £77,982 will be via incremental progression. Recruitment code: Oleeo 10202 Location: Sidcup, Marlowe House
The vision of the Metropolitan Police Service (Met) is to make London safe for everyone. We are radically changing to deliver high-quality policing services in a more efficient and cost-effective way, in line with the Mayor of London’s Police and Crime Plan. Changing operational demands affect the size, make-up and deployment of our fleet.
The Met’s fleet of 5000 vehicles, 1000 pedal cycles and 25 marine vessels are all important physical assets that enable our officers and staff to carry out their jobs. The vehicles are a workplace for our officers and staff, carry sophisticated equipment for operational policing and providing a safe environment for the transport of the public and prisoners.
The vehicles are deployed on a wide range of duties and include such variety as general-purpose cars, protected public order carriers, motorcycles, armed response cars, pursuit cars, prisoner transport vans, transfer of plant and equipment. On many of these duties, the vehicles are subject to arduous use, responding to emergencies using police exemptions.
MO11 Fleet Services provides professional fleet solutions in support of all operational policing requirements across the Met in the most cost effective way and is responsible for the entire lifecycle management of the Fleet.
We are working through our environmental strategy to drive down emissions and support the Mayor’s London Environment Strategy, which has a vision to be a zero carbon city by 2050.
The role holder will be required to lead and develop a team to enhance the overall fleet operation and ensure that we meet operational demands and keep London safe by ensuring a safe, fit-for-purpose and available in the most efficient and cost effective way.
Plan, organise and control the work of an entire customer service department to deliver excellent customer experiences
Deliver the mobility needs of nearly 35,000 officers and staff across London and beyond
Provide Fleet senior leadership expert guidance on delivery of excellent customer experiences to enable them to achieve their business objectives
Balance competing and contradictory customer demands across long time horizons and multiple geographies
Identify, develop, and deliver strategy and governance improvements and contribute towards the development of strategic direction, key objectives and financial success factors for Fleet Services
Ensure full compliance of all functions with H&S, COSHH obligations and statutory or regulatory requirements
Deliver daily, weekly, and monthly balanced scorecard targets and report on KPIs for Fleet Management
Direct the collection of customer requirements and ensure accurate translation into critical to customer success performance measures
Deliver on weekly and monthly financial and HR metrics for all departmental activities
Develop budgets, policies, and procedures to support the functional infrastructure and work with direct reports to ensure that performance, risk and impact are managed and continuously improved
Be fully accountable for the success of customer facing services, functional targets, achievement of all departmental KPIs and the continuous development of departmental staff
Develop and maintain good working relationships with all key stakeholders, executing best practices and measuring performance through agreed KPIs and SLAs
Evaluate the performance of direct reports and determine training needs, organise appropriate training interventions in line with PDPs, career progression plans and future business requirements in keeping with HR policies and procedures
Support the delivery of ad hoc programmes, projects and continuous improvement initiatives within the various functions in conjunction with the central projects and CI teams, ensuring service capability is not compromised
Support and contribute towards ad hoc reviews of Fleet Services performance and contribution
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.
Please view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application.