Closing date: 11:55pm, 5 July 2022 Salary: £30,294 to £32,552 plus a location allowance of £1,639. You will receive £30,294 the band minimum. Progress to the band maximum of £32,552 will be via incremental progression. Recruitment code: Oleeo 11840 Location: Sidcup
The vision of the Metropolitan Police Service (MPS) is to make London safe for everyone. We are radically changing to deliver high-quality policing services in a more efficient and cost-effective way, in line with the Mayor of London’s Police and Crime Plan. Changing operational demands affect the size, make-up and deployment of our fleet.
The Met are currently exploring options to support the acceleration of decarbonisation to achieve net zero carbon status by 2030. With over 750 alternative fuel vehicles already on the fleet, we are currently outlining targets for the full rollout of zero-emission-capable vehicles as we transition away from a reliance on petrol and diesel. For the Met, this is both an operational necessity and a legal obligation.
The Met’s fleet of 5000 vehicles, 1000 pedal cycles and 25 marine vessels are all important physical assets that enable our officers and staff to carry out their jobs. The vehicles are a workplace for our officers and staff, carry sophisticated equipment for operational policing and providing a safe environment for the transport of the public and prisoners.
The vehicles are deployed on a wide range of duties and include such variety as general-purpose cars, protected public order carriers, motorcycles, armed response cars, pursuit cars, prisoner transport vans, transfer of plant and equipment. On many of these duties, the vehicles are subject to arduous use, responding to emergencies using police exemptions.
MO11 Fleet Services provides professional fleet solutions in support of all operational policing requirements across the Met in the most cost-effective way and is responsible for the entire lifecycle management of the fleet.
The role holder will be required to work within a team to enhance the overall fleet operation and ensure that we meet operational demands and keep London safe by ensuring a safe, fit-for-purpose and available fleet in the most efficient and cost effective way. You will lead a team that manages a wide range of administrative functions to ensure timely support for all our customers, meet operational demands and maintain legal compliance of our vehicles.
manage the Key Performance Indicators (KPIs) of the team ensuring performance measures are continually met in line with Fleet Services priorities
oversee the service desk in the delivery of its activities and administration duties involving vehicle documentation, insurance, congestion/Dartford/ULEZ charges, vehicle hires, fuel cards, bunkered fuel and Notices of Intended Prosecution (NIPs)/Penalty Charge Notices (PCNs).
deliver a professional team service, ensuring communication and engagement is polite, professional and of consistently high quality through a variety of channels
manage priorities, schedules and work patterns to ensure resource is fully utilised, contact demand is effectively covered and the Driver Assistance Centre (DAC) can cope with fluctuating demand due to surge or unexpected events
maintain quality standards and compliance with statutory and mandatory requirements for all service desk tasks associated with vehicle use on the roads
assist in the identification and application of best practice, use of new processes or technologies, developing continuous improvement plans and introducing recommendations based upon staff and user insights, to maintain an efficient DAC
build and maintain effective relationships with officers, staff and partners, ensuring we meet our agreed support Service Level Agreements (SLAs)
motivate all team members to maintain end to end service desk processes and associated user experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints
create and deliver regular reports to senior leaders to provide visibility of DAC performance
handle enquiries that cannot be managed by staff members in a timely manner and escalate further if a situation cannot be resolved within the DAC
arrange and attend regular team meetings, resolving problems collectively, discussing areas for improvement and learning opportunities
provide an inclusive and innovative learning team environment, setting the direction to allow staff to flourish, take responsibility for their own actions and have the confidence to make effective decisions
evaluate staff performance and lead and develop comprehensive training plans, ensuring all staff are aware of and able to work to Fleet Services standards – organise the rollout of training using appropriate methods in line with Personal Development Plans (PDPs), career progression plans and future business requirements
maintain highly motivated, focused and adequately skilled teams that are fully abreast of modern tools, techniques and developments
If successful at the application stage, you will then undertake an online assessment relevant to the role to test your suitability. Subject to a positive outcome in your assessment, you will then be invited to interview.