CTP HQ - applications analyst

Support the applications that help us keep the UK safe

To support Counter Terrorism Policing (CTP), we’re developing new applications all the time. As an application support analyst, you’ll support this growing area as part of a capable 2nd line support function. It means you’ll be using your skills for a purpose that’s as important as it gets. Make your expertise count – help keep the nation safe.

Day-to-day, you'll work as part of a service team, monitoring web servers, applications servers, log files, disk space and MS-SQL databases. When incidents occur, you’ll follow them from start to resolution, acting as an escalation point for application-related issues. To deliver patches (and get new applications released), you’ll need to work closely with third party suppliers, stakeholders and our ICT teams. Meanwhile, you’ll be maintaining middleware (IIS, MS-SQL Server, Active Directory, ASP and .NET) and supporting COTS and web-based software applications.    

If you’re a problem solver with natural customer focus, this role could be a perfect fit. You’ll bring knowledge of ITIL process, incident management, change management and problem management, along with business logic. You’ll also have a good understanding of application backup, restores and the Application Disaster Recovery (DR) process. Analytical and familiar with application languages (SQL, HTML, .Net, C#), you’ll always keep the needs of customers in mind.

If you can combine people skills with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke but we'll make sure you get first-class training, an excellent work/life balance and the chance to build your skills.     

This role will, however, require a flexible working approach. You may be required to travel to sites around the UK and work on-call.

Key tasks

The post holder will be required to do the following:

• Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases.
• A point of escalation for all application related issues within the applications and data team.
• Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis.
• Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support.
• Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks.
• Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve.
• Strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions.

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) and/or Developed Vetting (DV). Vetting requirements will be stated within the job advert.