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Closing date: 11:55pm, 11 February 2022
Salary: £35,844 to £40,731 plus a Location allowance of £1,639. You will receive £35,844 the band minimum. Progress to the band maximum of £40,731 will be via incremental progression.
Recruitment code: Oleeo 10472
Location: Birmingham
Support the applications that help us keep the UK safe
To support Counter Terrorism Policing (CTP), we’re developing new applications all the time. As an application support analyst, you’ll support this growing area as part of a capable 2nd line support function. It means you’ll be using your skills for a purpose that’s as important as it gets. Make your expertise count – help keep the nation safe.
Day-to-day, you'll work as part of a service team, monitoring web servers, applications servers, log files, disk space and MS-SQL databases. When incidents occur, you’ll follow them from start to resolution, acting as an escalation point for application-related issues. To deliver patches (and get new applications released), you’ll need to work closely with third party suppliers, stakeholders and our ICT teams. Meanwhile, you’ll be maintaining middleware (IIS, MS-SQL Server, Active Directory, ASP and .NET) and supporting COTS and web-based software applications.
If you’re a problem solver with natural customer focus, this role could be a perfect fit. You’ll bring knowledge of ITIL process, incident management, change management and problem management, along with business logic. You’ll also have a good understanding of application backup, restores and the Application Disaster Recovery (DR) process. Analytical and familiar with application languages (SQL, HTML, .Net, C#), you’ll always keep the needs of customers in mind.
If you can combine people skills with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke but we'll make sure you get first-class training, an excellent work/life balance and the chance to build your skills.
This role will, however, require a flexible working approach. You may be required to travel to sites around the UK and work on-call.
The post holder will be required to do the following:
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) and/or Developed Vetting (DV). Vetting requirements will be stated within the job advert.