National desktop and field engineer - Counter Terrorism Policing HQ

Counter Terrorism Policing (CTP) operates in the UK and overseas, keeping millions of people safe. As a national desktop and field engineer, you’ll use your technical skills to support their critical work. Providing assistance in a challenging but rewarding role, you’ll do something that matters: help to protect the nation.

High-performing technology is vital to CTP officers in their work every day. Working with the desktop manager, field support team leader and project teams, you’ll manage problems with a range of hardware including cryptographic devices. Our portfolio is mainly off the shelf but rest assured you’ll get the training to handle bespoke tech. With this support plus your existing skills, you’ll be ready for a world that never stands still.

Day to day, you’ll take ownership of hardware faults, liaising with hardware users and resolution teams. You’ll need to explain technical issues clearly, so good communication skills will be key. We’re also looking for the ability to uphold excellent working practices; improve field support processes; and shape leaner, more efficient systems. Even a small improvement could make all the difference.

This role will see you resolving Information and Communications Technology (ICT) incidents and dealing with changes and service requests, often via remote assistance. Strong technical expertise is therefore essential, including knowledge of toolsets such as SCCM and Service Now, and ideally ITIL. An organised problem solver, you’ll collaborate to find solutions, building strong relationships. It’s a demanding, fast-paced environment, but you’ll have the determination to succeed.

Please note that some UK travel with the occasional overnight stays is required, along with security vetting.

Besides the rewarding nature of the job itself, a competitive salary and a Civil Service pension, you'll also benefit from excellent career and professional development. 

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our employee commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in local policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). 

Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.