If you want to complain about the removal of a vehicle by the police you can do so by writing to:

ILP Team
Vehicle Recovery and Examination Services (VRES)
8th Floor East
Empress State Building
Empress Approach
Lillie Road
London
SW6 1TR

This is a mailing address only. Don't come to this office in person; if you do, you won't be seen.

Please note, if you intend to dispute the removal, you must still reclaim the vehicle before the disposal date (we'll dispose of vehicles after 14 days). You must pay any removal and storage charges.

The removal of a vehicle to a police pound is a civil matter, which is separate from the prosecution for any motoring offences. VRES can't respond to any traffic offence queries.

If you've been reported for an offence the police will send you a letter explaining your options and how to appeal.

If your complaint is about a police officer or a member of police staff you can complain online here, at the Independent Office for Police Conduct or at any police station. 

Police station finder

Location search controls

Find your nearest police station

or

Showing results for