Your feedback matters
Being stopped and searched can be an unpleasant experience, no matter the approach of the police officers involved. But if it’s felt that there has been unnecessary force or an inappropriate attitude, then we'd like to hear about it and, where necessary, act upon it. Likewise, we welcome any suggestions or positive comments you’d like to share.
Tell us about your experience of being stopped by the police
If you feel you’ve had an unpleasant or unsatisfactory experience, you may wish to make a formal complaint. You can do so if you think a police officer has behaved incorrectly or unfairly. For example, if you think an officer has:
- been rude to you
- used excessive force
- abused your rights
- arrested you unlawfully
All complaints are investigated and this can take time.
To make a formal complaint and for more information about how complaints are investigated, read our complaints pages. If you've had a positive experience, you can offer us feedback.
Alternatives to a formal complaint
To raise an issue about something that has caused you concern, or was done well, it may be worth giving feedback. This might be particularly useful if you've witnessed something where, because you were not directly affected, you feel reluctant to make a formal contact, but you still feel unhappy, or pleased, about the way you've seen police officers behave.
There are options available for giving feedback:
- Make a suggestion using our online contact form.
- Complete our anonymous stop and search feedback questionnaire Smart Survey.
- Contact the borough commander of the borough you were stopped in. To find the relevant police station and commander’s contact details, visit our Contact us page.
How to get involved
Join a monitoring group
The involvement and empowerment of London’s communities is essential to the success of policing in London, and an important part is local monitoring of stop and search activity.
At a borough level, stop and search is monitored by local independent community monitoring groups whose role is to:
- hold their police to account
- scrutinise the operational use of stop and search
- provide local communities with a voice into their local police to communicate their experiences of street encounters
The Mayor’s Office for Policing and Crime (MOPAC) supports these groups to ensure that stop and search monitoring remains effective at a borough level. For more information on how to get involved in community monitoring of stop and search, email the Mayor’s Office for Policing and Crime.
The Met has set up Police Encounter Panels (PEPs) to allow communities the opportunity to give feedback on a broad range of policing encounters. The purpose of PEPs is to improve trust and confidence through community review of Body Worn Video.
As part of the Met’s commitment to increase accountability to the public and to improving the quality of its encounters, the information associated with your stop and search or police encounter (including, where applicable, body worn video footage) may be subject to review by public reference groups. In line with this we welcome feedback, contact us online or by post.
Ride Along scheme
The Ride Along scheme offers members of the public the opportunity to accompany our officers on patrol and experience first hand how stop and search may be used. The scheme enables two-way learning and helps create greater understanding and closeness between the police and the public.
Find out more about the Ride Along scheme and how to apply.