Complaints are formal statements containing negative aspects of a person's direct or indirect experience with a Met officer, member of staff, contractor or volunteer. Receiving complaints is a valuable method to help us learn and improve, where in which an experienced officer will investigate and work with you directly to resolve the issue. Find out below what constitutes a complaint, when you should make one and the best way to do it.

Who can I make a complaint about?

You can complain about anyone employed by the Met, from police officers to members of staff. You don’t have to know their name or shoulder number - if you can give us a detailed description of what happened we can look into it.

You can also make a complaint about the way a particular case was handled, the quality of a police station, or just the Met in general.

To make a complaint about the Metropolitan Police Commissioner, please contact the Mayor’s Office for Policing And Crime (MOPAC).

To complain about police services in other parts of the country, please contact them directly or contact the Independent Police Complaints Commission (IPCC)

Please note

You can make a complaint on someone else’s behalf if they are under 16 and you are their legal parent or guardian; or if you have their written consent.

What could my complaint be about?

Please make a complaint if you feel you have:

  • experienced inappropriate behaviour from a Met police officer, member of staff, contractor or volunteer

  • witnessed in person an incident where a Met police officer, member of staff, contractor or volunteer acted inappropriately

  • been adversely affected by a Met police officer, member of staff, contractor or volunteer acting inappropriately, even if you were not directly involved

We would define inappropriate behaviour as:

  • rude or aggressive

  • causing distress

  • causing inconvenience

  • causing property loss or damage

  • causing danger or risk

How do I make a complaint?

There are several ways you can make a complaint about the Met:

  • Use our quick and simple online tool

  • Write to us at: Complaints Support Team, 22nd Floor, Empress State Building, Lillie Road, London, SW6 1TR

  • Visit your local police station

  • Contact the Independent Police Complaints Commission (IPCC)

  • Contact your local Citizens Advice Bureau, Youth Offending Team, Racial Equality Council, Probation Service or Neighbourhood Warden

  • Contact a solicitor or your MP who can make a complaint on your behalf