Your feedback
Welcome to Your feedback, your opportunity to give the Met feedback on a range of topics.
The Met care about what Londoners think and your views are important to us.
Would you like to pass on a suggestion or compliment us on our service? This page will help you find the right person to contact, so that your query can be dealt with efficiently.
Please note, this service is not to be used in the case of an emergency. If you need urgent police assistance, please dial 999.
Download the Met's Quality of Service Commitment leaflet and read about the minimum standards of service you should expect whenever you contact us.
- Quality of Service Commitment leaflet [
PDF 61KB]
What would you like to do?
- I would like to thank the Met - Complete our online form
- I would like to make a general enquiry or give feedback to the Met- Complete our online form
- I would like to make a complaint - Make a complaint
Write to us
If you would rather write to us with details of your public complaint about a police officer or member of police staff then please do so by writing to:
DPS Complaints Support Team
22nd Floor
Empress State Building
Lillie Road
London
SW6 1TR
If you wish to make a complaint via telephone, please call: 101
Minicom or the Textrelay no: 18001 is available for deaf and hard of hearing people.
This section provides information on how you can write to the Metropolitan Police Service when it is not an emergency.
General enquiries
Metropolitan Police Service
New Scotland Yard
Broadway
London
SW1H 0BG
Non-urgent telephone enquiries: 101. Calls to and from the MPS may be recorded for policing purposes.
- General enquiry online form - Do not use this feedback form to report crime or for when an urgent police response is required. Always dial 999 in an emergency.
Compliments or Complaints
The Met care about what Londoners think and your views are important to us.